Salesforce.com Rocks CRM Magazine Awards

For the first time in the history of the CRM Magazine awards, Salesforce.com has swept the CRM category, winning the Enterprise Suite CRM, Midmarket Suite CRM and Small-Business Suite CRM awards.

“We are thrilled to be recognized by CRM magazine and to be the first company to sweep all of the Market Awards in the CRM Suite categories,” said Marc Benioff, chairman and CEO of salesforce.com. “At salesforce.com we are committed to customer success, and it is wonderful to have our efforts and products validated by the top experts in the CRM industry.”

CRM Market Award recipients are determined “through an extensive three-month process and proprietary rating formula that involves industry analysts, financial and corporate information, product and functionality assessments, and scores reflecting customer satisfaction.”

In addition to salesforce.com receiving the CRM Market Leader Awards, two of its customers received CRM Elite Awards for their Salesforce CRM implementations. NBC Universal received a CRM Elite Award for its use of Salesforce CRM; and ShipServ received a CRM Elite Award for its combined use of Salesforce CRM, Marketo and social media.

"To stay competitive in a challenging economy, companies must come up with innovative ways to improve their customer relationship efforts. This is exactly what the recipients of the 2009 CRM Market Awards have done," said David Myron, CRM magazine's editorial director. "Congratulations to this year's award recipients for their achievements over the last year. May their CRM efforts continue to succeed."

Microsoft Dynamics Online Announces Third Update, Discounts For Switching From SalesForce, Oracle

The service update to Microsoft Dynamics Online provides new features at no extra cost to customers, including mobile access, enhanced data import, customizable views and simplified pricing.

Organizations can get started with a 30 day trial or paid subscription to Microsoft Dynamics CRM Online. Customers are able to access the Microsoft Dynamics CRM Online service through Microsoft Outlook, a Web browser or from a wide range of mobile devices — all at no additional charge.

Microsoft has streamlined and reduced its Microsoft Dynamics CRM Online pricing for all customers. All Microsoft Dynamics CRM Online offerings are now available at $44 per user per month, and include offline support, 200 custom entities, 200 workflows and up to 5 GB of storage.

In addition to the 30 day free trial available to all customers, Microsoft is offering six months of free access to Microsoft Dynamics CRM Online for current Salesforce.com and Oracle customers. Eligibility requirements and other details of this offer can be found at http://offers.crmchoice.com/moreforless.

“We’ve built our business on Microsoft Dynamics CRM Online, and we’ve helped more than 75 companies adopt the service in the past year,” said Steve Bowles, chief executive officer of Pelagic Solutions Inc. “In our experience Microsoft Dynamics CRM Online simply delivered a lot more capabilities and value than other software as a service (SaaS)-based CRM systems, at a lower price.”

The new November 2009 service update will be available to all Microsoft Dynamics CRM Online customers by Nov. 15, 2009. Businesses can get started today by signing up for a no-cost 30-day trial by subscribing at http://crm.dynamics.com