Salesforce.com Rocks CRM Magazine Awards

For the first time in the history of the CRM Magazine awards, Salesforce.com has swept the CRM category, winning the Enterprise Suite CRM, Midmarket Suite CRM and Small-Business Suite CRM awards.

“We are thrilled to be recognized by CRM magazine and to be the first company to sweep all of the Market Awards in the CRM Suite categories,” said Marc Benioff, chairman and CEO of salesforce.com. “At salesforce.com we are committed to customer success, and it is wonderful to have our efforts and products validated by the top experts in the CRM industry.”

CRM Market Award recipients are determined “through an extensive three-month process and proprietary rating formula that involves industry analysts, financial and corporate information, product and functionality assessments, and scores reflecting customer satisfaction.”

In addition to salesforce.com receiving the CRM Market Leader Awards, two of its customers received CRM Elite Awards for their Salesforce CRM implementations. NBC Universal received a CRM Elite Award for its use of Salesforce CRM; and ShipServ received a CRM Elite Award for its combined use of Salesforce CRM, Marketo and social media.

"To stay competitive in a challenging economy, companies must come up with innovative ways to improve their customer relationship efforts. This is exactly what the recipients of the 2009 CRM Market Awards have done," said David Myron, CRM magazine's editorial director. "Congratulations to this year's award recipients for their achievements over the last year. May their CRM efforts continue to succeed."